Terms & Conditions – QR Cars Ltd

Last updated: 22 October 2026

These Terms & Conditions (“Terms”) apply to all bookings made with QR Cars Ltd (“we”, “our”, “us”). Please review these Terms before confirming your booking. We will make them available before a booking is agreed.

1. Our Services

QR Cars Ltd provides pre-booked private hire transport services including local trips, long-distance transfers, airport transfers and wedding journeys. We operate strictly under UK private hire licensing regulations.

2. Booking & Confirmation

• A booking is confirmed once QR Cars Ltd has accepted the booking, provided written or verbal confirmation, and received any required payment or deposit.
• We reserve the right to decline booking requests, subject to applicable law.
• Customers must provide accurate booking details, including pickup and drop-off locations, journey date and time, passenger numbers and luggage requirements.
• Incorrect or incomplete information may result in delays or additional reasonable costs. QR Cars Ltd is not responsible for delays caused by inaccurate information supplied by the customer, except where we are at fault or applicable law provides otherwise.

3. Booking Channels & Communication

Bookings and enquiries are handled by telephone, WhatsApp and email. Customers should provide accurate pickup and drop-off addresses, journey times, passenger numbers and any relevant travel details. We may use these contact methods to confirm bookings and communicate journey updates. Please see our Privacy Policy for information about how we handle personal data.

4. Pricing & Payments

• All fares are agreed in advance or estimated based on distance and journey details.
• Payments may be made via cash, card, bank transfer or other methods agreed in advance.
• Additional charges may apply for extra stops, extra waiting time, parking fees or tolls. Any additional charges will be explained and agreed with the customer in advance wherever reasonably possible.
• If journey details change, including the route, pickup time, destination or number of passengers, a revised fare may be quoted and agreed with the customer before travel.

5. Waiting Time & Delays

• We allow 10 minutes of complimentary waiting from the agreed pickup time, followed by £5 for each additional 10-minute period. Any different airport pickup allowance will be agreed at booking.
• Delays caused by the passenger may result in additional reasonable charges, which will be explained where applicable.
• We are not responsible for delays caused solely by circumstances outside our reasonable control, including traffic, roadworks, severe weather or road closures. This does not affect our responsibility to provide our services with reasonable care and skill or your statutory consumer rights.

6. Cancellation Policy

• Cancellations should be made as early as possible via WhatsApp, email or telephone.
• All journeys, including local, long-distance, airport and wedding bookings, may be cancelled free of charge at least 24 hours before the agreed pickup time. Any advance payment will be refunded.
• For cancellations less than 24 hours before pickup, a charge of up to 50% of the booked fare may apply, limited to reasonable losses. If the driver has been dispatched, is en route or waiting, a charge of up to 100% may apply where justified by reasonable losses and costs incurred. See our Refund & Cancellation Policy for full details.

7. No-Show Policy

• A no-show occurs when a passenger fails to appear at the agreed pickup location and does not contact us within the applicable waiting period.
• We will make reasonable attempts to contact the passenger before treating a booking as a no-show.
• No-shows may result in a charge of up to the full booked fare where justified by reasonable losses and costs incurred.
• If you cannot locate your driver, please contact us promptly by telephone or WhatsApp so we can assist you.

8. Airport Transfers

• You must provide correct flight information so we can track arrival times.
• We monitor flights but cannot be liable for delays not communicated to us.
• Airport parking, pickup and drop-off charges already included in the agreed fare will not be charged again. Any additional airport charges not included in the original quotation will be explained and agreed with the customer in advance wherever reasonably possible.

9. Passenger Responsibilities

• Passengers must behave respectfully and safely at all times.
• Seat belts must be worn by all passengers.
• Excessive soiling, including vomiting or significant spillages, may incur a cleaning charge of up to £80, reflecting reasonable cleaning costs. Damage may incur separately evidenced reasonable repair costs.
• Passengers must provide an accurate pickup location and check the details supplied by WhatsApp, email or telephone.

10. QR Cars Ltd Responsibilities

• We aim to provide safe, professional and reliable transport services with reasonable care and skill.
• We may arrange a replacement driver or suitable vehicle when necessary, while making reasonable efforts to honour the agreed booking arrangements.
• We are not responsible for delays caused solely by circumstances outside our reasonable control, including traffic congestion, severe weather or road closures. This does not affect our responsibility to exercise reasonable care and skill or your statutory consumer rights.

11. Lost Property

Please contact us promptly about lost items. Found property may be collected free of charge by arrangement, subject to applicable legal obligations. If you request delivery or return of an item, a reasonable delivery charge may be agreed in advance.

12. Liability

QR Cars Ltd will provide its services with reasonable care and skill. Subject to applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control, including:

• Traffic delays, severe weather or road closures that could not reasonably have been avoided.
• Delays resulting solely from inaccurate or incomplete booking information provided by the passenger.
• Missed flights, connections, events or appointments where the loss was not caused by a failure on our part to exercise reasonable care and skill.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights available to consumers under applicable law. Any limitation of liability applies only to the extent permitted by law.

13. Complaints

If you wish to raise a complaint or concern, contact us at: qrcarsbath@gmail.com We aim to resolve complaints as soon as reasonably possible and will keep you updated if an investigation takes longer.

14. Changes to These Terms

We may update these Terms periodically. Updated versions will be shown on this page and apply immediately to all new bookings.

15. Contact Us

For any questions regarding these Terms:
Email: qrcarsbath@gmail.com