Privacy Policy – QR Cars Ltd

Last updated: 22 October 2026

QR Cars Ltd provides pre-booked private hire transport in Bath and surrounding areas. This policy explains how we handle personal information when you contact us or book by WhatsApp, email or telephone. We process personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

QR Cars Ltd is the controller of personal information used to arrange and provide our services. For privacy enquiries, email qrcarsbath@gmail.com.

2. Information We Collect

• Name, telephone number, email address and contact preferences.
• Pickup and destination addresses, dates, times, passenger numbers, luggage requirements and other booking instructions.
• Flight details where relevant to airport transfers.
• Messages and records of communications by WhatsApp, email or telephone, including information needed to deal with enquiries, complaints or disputes.
• Payment and transaction records. Where a payment provider handles card payments, card details are handled by that provider; we do not claim to retain full card numbers.

Please avoid sending sensitive personal information unless it is necessary for us to provide your journey safely.

3. Why We Use Information and Our Lawful Bases

• Contract: To provide quotes, arrange bookings, communicate pickup details and deliver journeys.
• Legal obligation: To meet applicable tax, accounting, licensing and other legal requirements.
• Legitimate interests: To respond to enquiries, maintain booking records, prevent misuse, manage complaints and protect our business and customers, where those interests are not overridden by your rights.

If we ever use your details for direct marketing, we will follow the applicable marketing and consent rules and explain your choices.

4. Who Receives Your Information

We may share only the information needed for the relevant purpose with drivers fulfilling your booking, payment providers, email and messaging services (including WhatsApp), website hosting or IT providers, and professional advisers. We may also disclose information to licensing authorities, regulators or law enforcement when legally required. We do not sell customer personal information.

5. WhatsApp, Email and Telephone

We use WhatsApp, email and telephone to answer enquiries, agree journey details and provide booking updates. These services may process communications and related account or technical information under their own privacy terms. Please do not assume that ordinary email or SMS is end-to-end encrypted.

6. Retaining Information

We keep personal information only for as long as reasonably necessary for bookings, customer service, complaints, record-keeping and applicable legal or licensing obligations. Different records may need different retention periods, including longer periods for accounting and tax records. We periodically review information and delete or securely dispose of it when no longer required.

7. Security

We use appropriate organisational and technical safeguards, including limiting access to customer information and protecting accounts and devices. No electronic communication or storage method is completely risk-free.

8. International Transfers

Some third-party communication, hosting or payment providers may process information outside the UK. Where applicable, we take steps to ensure international transfers are covered by legally recognised safeguards.

9. Website Cookies

We do not currently use Google Analytics. Our website or hosting provider may still use essential cookies or similar technologies for site operation or security. We will provide any additional cookie information or choices required by law if non-essential technologies are used.

10. Your Data Protection Rights

Subject to applicable legal conditions, you may request access to your personal information, correction, erasure, restriction of processing, data portability, or object to certain processing. Where processing relies on consent, you may withdraw it. To make a request, contact qrcarsbath@gmail.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may revise this policy when our practices or legal requirements change. The latest version and update date will appear on this page.

12. Contact Us

QR Cars Ltd
Email: qrcarsbath@gmail.com